So Xmas is fast approaching. I went onto the Kmart website and picked out approximately 21 items for my eight-year-olds Christmas presents. It cost me a little over $300. I was told it would arrive on the Tuesday, today is Saturday and they said it’s coming with couriers please and gave me the tracking information and when I put that into the system couriers please could not give me a date that it would arrive, and to make matters worse. They use this delivery company and they have no contact information you cannot call or do online chat with couriers please. You just have to wait until they’re ready to deliver. I’ve called Kmart every day and gone ontoto the online chat every day trying to find out where they are and what’s happening afraid that they’re gonna run out of the gifts I want for my son and they still can’t give me a date they just keep telling me to wait a few more days! so I went online and did a click and collect for the items in multiple stores and I’ll have to drive around the whole of Gold Coast to collect them and even then the items I had chosen they had said that some of them are not available even though they are available to choose so okay that’s fine. I gave up. I searched and I did another click and click for a store that seem to have most of them when I got there The store actually had all of the items even though the website said they didn’t, so now I’ve got an online order that I cannot cancel because it’s Home delivery and two click and collects that I’m having trouble getting cancelled because they are making excuses. They’re saying they are very busy and have lots of orders. Well of course you are. It’s Christmas you idiot it’s not a surprise. It comes around the same time every year so why aren’t you stacking your staff up to be prepared for this type of thing? Absolutely amazed that a company like Kmart cannot get something as simple as this done. so now I have to wait for my click and collect to be cancelled and I have to wait for my Home delivery to be delivered so I can refuse to sign for it and it will be returned to the store and I ventral I will get a refund, this is the advice from one of the online store team members or I have to take the 21 items in to the store to get a refund because they can’t cancel our Home delivery. This is the craziest shopping spree I have ever encountered. My advice to everyone out there is try Big W first or even Target as Joe they sell Anko products. Well I feel a little bit better for now from venting and I came and doesn’t care what is that 26 million people in Australia and I’m just one little flea that they don’t seem to care about they don’t try and go above and beyond they don’t offer any compensation they just do nothing, one man is nothing to the corporate giant like they are.