I sent 2 boxes of chocolates to individual people at the same address. I could not personalise the cards online. I phoned & spoke to Kanada in sales & she advised that I send an email to her with the greetings that I required & she would forward to shipping. Unfortunately no cards were attached. The recipients not aware of who had sent them then phoned Koko Black to find out who sent them. I received an email from Kanada the next working day with apologies & would she like me for her to contact the recipients or would I prefer to do that. These things happen...but bouquets to Kanada for her service & after-sales service. This is the second time I have used Koko Black, the first Jenna from your Canberra store. Again excellent service. One hiccup will not stop me from using you again in the future. Cecelia Latimer