The product is/was great. The delivery was a nightmare. I sent the order to a Post Office Box. The system allowed me to enter a PO Box address. Sometime later I received an email to say that my order had been despatched and would be received within 4 days. It didn't arrive! I allowed a few extra days for Christmas Mail but still no. Then Christmas interceded. When I rang Koko Customer Services, I was told they don't send to PO Boxes. I was made to feel like it was my fault. No regret, no apology... I was told they were being held in a cool despatch area and they should arrive in the new year. SO, how long would I have had to wait for someone at KOKO to find my chocolates, READ the address and contact me? What really annoys me is the email they sent to say the chocolates had been despatched!!!
3 years ago
Koko Black has a
4.3
average rating
from
1,163
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.