To Koko Black, My delivery went to the wrong address, there is clear evidence as the driver took a picture of the address the purchased items were delivered, which is clearly not my house. The most furious thing was when spoke to the chatbox person name Courtney, who just refused to help and kept shifting blame to the driver and gave a bunch of useless answers, such as suggesting we file a police report because the neighbour took it!? I DON'T remember authorising you to deliver without conducting proper identification checks and therefore why should I be going through all the trouble having to do the detective work and find out who took the chocolate? Should customers be footing the bill when mistakes are caused by your subcontractors? Eventually, this Courtney person just cut the line and closed the chat without a conclusion, absolutely poor service!