I like Koko chocolates its delicious but after this experience, you've lost me. Made a purchase of 13x 100g packs as gifts. Received the SMS advising they have processed my order and it's on its way. Only to chase them 5 days later because there hasn't been an update. Fair enough it was public holiday Friday but no one responded to my email then suddenly I got updates on SMS that it's been collected. Which is fine I understand delays just don't expect free shipping to be express 1-2 days like other companies. Once I received my package I opened it to only find that it wasn't my correct order. I ordered 13 packs for 13 educators and I received 6 X 100g and was replaced with 4 x larger packs which now leaves me 3 short. I'm not one to place reviews but I wasn't even advised of the changes and now I'm short and don't know what to do because I've waited so long for the delivery and I have to give the gifts away soon. Sorry Koko I won't be relying on you for gift ideas. Pretty disappointed.