I ordered a paddling pool from Konnec through Amazon. It didn't arrive on the date I was expecting it but I did have an email to say they were sorry the delivery had been delayed. I think I had a spam message regarding this purchase but didn't respond. Instead I asked Amazon if they would check the suspected spam out for me but, instead of doing this, Amazon cancelled my order. I was really annoyed about this as I would still like delivery of the paddling pool and have been told by Konnec that Hermes are at fault. I then had an apology from Konnec for my lost delivery but they have reimbursed me and say that if the paddling pool should arrive I may keep it as a gesture of their goodwill. I don't consider that Konnec are at fault over my purchase. Because the item is lost, I cannot answer the following questions.