Sometimes they have great products, however, recently some staff are not very helpful or sincerely interested to help you. For example, if you like to set up your guitar neck or change your guitar strings, there will be only one or two members willing to help. Others are not really interested. In addition, their website is not working properly, you cannot even type your shipping address (it displays HTML code). When you try to purchase something they will be a minimum level of assistance even though there are several of them idle or not busy. Two years ago (the time when they re-open,) it was much better. Why do they employ some incompetent people? Why they are so lazy and ignorant?