Login
Start Free Trial Are you a business?? Click Here
Anonymous
Appalling customer service! For your own sake please be aware of the terrible experiences other people are having with this company before opening an account or dealing with them. Your money is at risk Got an email from them late on 26Dec saying change your password which i tried to do withing an hour, i couldnt do this as the reset sends a message to my hotmail account which appeared had been hacked (reset this within an hour ) Called the helpline, waiting 30-40 minutes for someone to answer. Got a ticket (11439042) raised and an email confirmation sent. Told my account would be frozen until the security side was resolved. Not had any communication from them on the subject despite the fraudulent nature of the breach and it it now 13 days and counting with no response despite 4 calls to the helpline number and 6 chaser emails. Phone help said they couldnt help, advise, or offer any update on the issue and that i would have to wait for the email response I have thousands of dollars at risk here with zero response from Kraken , appalling customer service at the very minimum people say cryptocurrency is the wildwest but i genuinely thought this company seemed better than the other cowboys but it appears not Be very aware of your risks. Other exchange are available to use beyond Kraken ticket 11439042 still waiting for any kind of response nearly a month later Jan 18
10 months ago
Read Kraken Reviews
Kraken has a 2.7 average rating from 122 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial