I ordered the Kramer large playball, advertised as a boredom breaker, suitable for stable or paddock and very tough. It arrived without a pump to inflate it, nowhere in the ordering process was it clear you had to purchase this separately. There was a card in the box with a long message in German only. The ball was wrecked within 48 hrs. I emailed Kramer. Initially they told me to return it. I knew that a refund was unlikely and that I would have to pay the postage. They said there had been no other complaints. Then I queried the German insert, turns out it was a warning that the ball could be burst by for example equine teeth or hooves and it should only be used under supervision. ! I would not have bought this if the information was in the product description, and the warning was useless to me as an ignorant British customer. Their attitude is bad, the only apology was a standard ‘apology for inconvenience ‘. They just accepted my request to be removed from their mailing list, will NEVER use them again, not due to the product, but due to their ‘customer service ‘.