i have been a customer of Kramer for around two years now and the bad reviews really do amaze me! i order monthly from Kramer and have never had an issue with order, delivery, items not as described or any issue with returns, ive returned a few items as they didnt fit/suit me and have always had an immediate refund. i actually dont shop anywhere else, Kramer have a huge selection of items, its just such a shame they dont seem to stock Haycobs any ore as these were brilliant and far cheaper than Thunderbrooks. I highly recommend Kramer and i usually end up requesting multiple copies of catalogues as mine always get borrowed as soon as fellow horsey people start browsing! keep up the great work guys, love all the items and the ease of the ordering process.