I have been with Krest Media now since June of 2023 and had some very tailored expectations coming into this experience. Obviously they are going to hype up their abilities and give you what their "best" customers are doing so can't fault them for that. This is going to be my honest experience and from what I've read people have has the same experiences that I have had. The 5 star reviews for this company either seem to be from internal sources or completed fabricated chatGPT generated reviews. So I started back in June full of hope and felt the early stages were very good. The communication was there with my account manager Leon, and in my first month generated a gross profit of $800 (~$300 Gross after ad spend). I was elated and only assumed sales would either remain steady or increase slightly every month after. I continued to pay for ad services on Tik Tok and the next month saw a decrease in sales. OK I'm fine with that as long as there was a plan in place to continue to advertise and generate sales. The proceeding months were less than desirable I was in constant communication with Leon, who I'm not even sure works there anymore, on ways to improve the sales with ads and different products to add to the store. I was all for spending more money if it was going to generate traffic and returns, but I wasn't given any useful insight from my "account manager", especially on the eve of busy holiday season where I assumed sales would be at their peak. Every month the same thing. $500 in ad spend to make 2 sales a month. Not consistently running ads like I had asked and only on some weekends, so not please through the holidays as this continued. But I was patient and was hoping the team was doing the best it could for me especially since I was also paying them $500/month for their services. I don't think they were worth anywhere near that especially since they most likely recycle ads and products to all of their customers. In December this came to a head and I lodged a complaint to where a new account "Cindy" took over and was apparently the "best person" to run the account. They even gave me a month discount to continue with their services through January. Same result, 2 sales, but this time the team became less and less responsive. Then they added a different account manager Jelon to my account who's copied and pasted messages and answers were just infuriating me more. Now we are in February 2024. I cannot even get a response from anyone in my Slack chat. I have been left with no where else to turn, but to warn others who are thinking this is a good move to trust Krest Media with their services. I have asked for a formal refund as there is no way on this green earth that they will gross the $4997 in 12 months as stated in their contract, to which again I have been returned crickets. At this point I will be reaching out to my legal council to deal with the ineptitude and breach of contract by Krest Media. This is my open and honest review as a paying customer of their services. Everyone is free to make their own choices and to pursue a business relationship with Krest Media, but be warned it most likely wont have a happy ending.