If you are a startup with no resources, this service is your best shot at getting off the ground. It will only work if you are willing to give it a chance. The negative reviews do not define their capabilities. I opted for the sapphire package. I thought that if I was going to take a chance at letting someone up my business, I might as well go all the way. My training business has me seeing clients back to back. With no wifi at the gym, I can't keep up with my social media accounts until the night time but by then, i'm too tired. The ruby package gave me Shaun as my account manager and I can tell that he puts my business as a priority. Even when I am not available, things behind the scenes are getting done and the constant instagram notifications have proven that. Shoutout to Shaun!