After having driven the car to make the online appointment at the branch at 131-137 Broadway West in Ealing, much to my dismay, I was informed by the staff that the air-conditioner recharging machine had broken down yesterday and therefore the work could not be completed. Nobody from Kwik-Fit had the courtesy to inform me and to cancel the appointment. Moreover, I was asked to ring Customer Service to request a refund as the Centre said they could not help arrange that. I rang the number 0800 75 76 77 and was waiting for over 30 minutes with no answer, before finally hanging up in frustration. Very poor service levels from KwikFit contrary to previous experiences .... beware of similar experiences particularly with the West Ealing branch.