Nightmare company to deal with who have wasted my time, been unprofessional, unreliable and made continous problems for me instead of resolving them over the last 18 months. Do not use Kwik Fits services. I have been given 2 faulty batteries by them within 18 months. I have had to have 2 emergency call outs to restart my car. The very batteries they have fitted I was informed were incorrect and ill fitted and would not pass anMOT failure according to several external car mechanics. Centre Managers do not call you back. Customer Services do not call you back. Customer services assure you they have spoken with Centre Managers, yet when you arrive they tell you no such conversation has taken place. What a joke. I have had bad experiences in 2 centres in London and 1 in Oxford. There is a 15 minute average wait at every centre which always seems to be under staffed and without reception cover. Also Customer Services put you on hold for 15 minutes. This is not just one Centre it is an organisational incompetency and unprofessionalism. I will not be stepping foot in their doors ever again.