Booked KwikFit mobile online to replace two tyres early this morning. Note that I could have used a local option, National tyres or Halfords who were also offering slots next day. In the booking process I was offered a choice of available slots. I chose and needed next day. Paid my £320 over and subsequently received my confirmation email - all good. No. Less than an hour later I received an email saying they couldn’t make the slot they’d committed to (the only reason why I went with KwikFit in the first place). The email stated they could fit two days after my confirmed slot at the earliest (but it wasn’t clear that they would actually be turning up). I called KwikFit. Took an hour to get through. They didn’t seem to think taking my money and confirming that it would take 5 days to refund it was an inconvenience and they couldn’t understand why waiting an extra three days for tyres was an inconvenience either. I was promised they would try and see if they could do something (offer me an improved appointment option) and I would receive a call within 30 minutes. 6.5 hours later no call (no missed call or email) I called AGAIN to chase. I assume they have finished for the day. So I don’t know what this company is intending to do with their failed commitment for my £320. I will have to find another £320 to get a competent business to help sort my tyre needs out while I wait for a refund. This is not the first time KwikFit have done this to me. I gave KwikFit the benefit of the doubt but never again.