Kwik fit ardleigh green road, hornchurch My husband took my car in to the above workshop on Friday 24th as We were told that we would need 3 new tyres, new breaks, also 2 parts of the exhaust would have to be replaced those parts being the middle & the back end. The tyres where done that day & the car was rebooked in on Monday 27th for the rest of the repairs to be completed. On the Monday when my husband took the car back in he questioned about the exhaust because we hadn't had any trouble or noise coming from it, plus it was also booked in for a service on Friday 1st October with Peugeot in Romford so we thought it might be best for them to look at it then. Then Strangely after the staff member was questioned about the exhaust parts, by my husband we were then told there wasn't actually anything wrong with the exhaust at all & it certainly didn't need anything new as it was actually fine, which I find very odd because if an exhaust needed changing on a Friday then it would still need those two parts changing on the Monday? but in this case by Monday it was complete fine & seemed to have magically repaired itself. The Breaks were completed and I picked the car up myself only to find that inside the centre console everything was tipped out & my sons wallet had £30 missing from it, I hadn't driven my car in between the tyres being changed & the breaks being done so it hadn't been noticed by my husband that anything was missing as he wasn't aware the wallet was in there otherwise he would have taken it out before the car was left, although to be perfectly honest you should be able to leave something in your car without it being stolen, especially as you can see it's a child's wallet, a little Star Wars one, with his go Henry card in it and also an ID card that has his photo on it kind of gives it away. The only people to go in there were the tyre fitters and the other mechanics to take out the locking wheel Nut and put it back I called my husband straight away who then called the workshop and spoke to the manager who insisted that the boy who worked on the car that day would not have taken anything as he was a trusted member of staff. To be fair the money could have been taken by the tyre fitter because I wasn't using the car so it only got noticed when I picked the car up myself. My husband was really angry when he first called, but then called back and apologised & spoke calmly, and the person on the phone still said that the person who had worked on the breaks was a very trusted member of staff, my husband said that there clearly was no way of proving anything so it would just have to be left. That money was 100% taken, it was stolen from 12 year old child, so who ever took it should be extremely ashamed of themselves as my son has been saving up for a football kit with his pocket money. I hope they are proud of themselves, it's absolutely disgusting & a lowlife thing to do to anyone. my car was then serviced on 1/10/21 I was actually shocked when they called me to tell me my car was ready BUT also explained that they had found my back drivers side tyre had been put on the put on inside out, yes inside out/back to front even showing us when we got there that it clearly states on the tyre "INSIDE" which should be on the inside not on the outside, how does something like that happen, it should be just a standard simple job, it even states on the tyre which part would go on the inside. Maybe if that person wasn't trying to be so dishonest saying my car needed expensive works doing that it didn't, also paying more attention to the work they should be doing and not what money had been mistakenly left by my little boy In the centre console then the job would have been done correctly. After this incident my doubt is with the person who said that exhaust needed two new parts, but when question it didn't need doing, maybe if it had been just one part that they thought needed changing then someone else looked at and said that it was actually ok, it may have just been a mistake but in this instance the person was very specific explaining the "two" parts needed renewing, only for nothing to be wrong with it at all. I will not be going back to this branch and would certainly not encourage anyone else to use this branch as I actually can't not believe how dishonest & untrustworthy some staff members are, they lie, try & cheat you out of with made up repairs, steal and can't even put a tyre on the right way round, I think my catalytic converter would have probably got the person a nice bonus selling it on knowing there was nothing wrong with it at all, putting it through the workshop!!! If you do go there or have your car booked in there, question the works, even get a second opinion if possible and make sure you don't leave anything in there as it certainly won't be there when you go back.