My husband booked someone to come out to change his flat tyre. He couldn't drive it as it was basically dragging off the floor. We paid Kwik Fit £92.50 for the service, 5 days later when the mechanic was due to arrive, he apparently phoned in sick, so was rescheduled for another 4 days, again, it was cancelled on their end. They claim they only have one driver. My husband demanded a refund as he needed his car for work, they've yet to refund him and now because the car has been sitting for over a week, the driver's side tyre now needs to be replaced. We managed to get someone to come out and replace both tyres within 20 minutes of making the phone call! Now we are £250 out of pocket, but, not to worry, because I am now taking legal action against Kwik Fit. They shouldn't be taking customers' money if they can't fulfil orders, and they certainly shouldn't be refusing refunds for work not carried out. Watch this space.