Myself and my family have always purchased our tyres from QuickFit until today. I had a puncture and they told me quite rudely that they couldn't help me until Friday in two days time. I told them that wasn't good customer service seeing that my family and myself have always purchased our tyres and other services from them and we won't be using them anymore. I didn't tell them that I worked for the UK's largest employer the NHS and that we employ 3,500 staff locally.
They watched me pump my tyre up and drive away not knowing if I would get to another tyre company.
Staff need some customer care training they could have said we are really sorry we are unable to help you today because of? To be told quite rudely we can't do it until at least Friday really wasnt good enough.
I did manage to get to another tyre company and they were able to supply me with a new tyre as the puncture was to close to the tyre wall.
So goodbye KwickFit I shall make sure all my friends, family and staff are aware how I was treated today. I will add that this wasn't the first time that I had needed a puncture repair and they couldn't help me last time, I wrongky believed that that was due to lockduwn and not having many staff available but surely they should help NHS staff. I have given one star as it wouldn't let me leave less or minus
2 years ago
Kwik-Fit has a
3.0
average rating
from
645
reviews
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