We chose Kwik fit because of the initial customer service by NIGEL who understood and gave excellent advice for replacing tyres on our caravan. We booked well in advance of our holiday to allow for any problems. two weeks later two cancellations from the fitters , waiting around and re booking our appointments to fit in with kiwi fit, being told by a fitter that head office said to fit tyres which were 4 years+ old is fine ( we refused), then told that they do bulk order and can't guarantee there will be a new tyre ( considering we ordered new tyres) long waiting from customer services to speak to anyone, being cut off on the phone, one not knowing what the other one's conversation was just a few moments ago. I am fed up - finally TOM with excellent customer services refunded my money with a reference number and I requested to make a complaint to which I was told the manager will contact me and handle the case...........I won't hold my breath. they certainly don't live uptown their name sadly. Advice : when you dial go to the option to book a fitter for your tyre- it's the only one you will get an answer or else be prepared to wait for an hour - ensure you use 0800 too!!