Mobile Tyre fitting - Repeated no-shows and no communication. On the 21st July I paid to have 2 tyres fitted and balanced on my motorhome on the 26th July. However on the day, during the arrival window I got a call that the fitter had gone home for the day. The vehicle had a flat tyre on my landlord's drive, and he had only allowed me to keep my motorhome there until the 26th. However, Kwik Fit had sent me £25 back to my card. I didn't get a message or explanation, and rang up to confirm that this was a goodwill gesture. Much appreciated. The earliest booking after that I was offered was Saturday 30th. I negotiated with my landlord to have keep it in place until then. The window of arrival was all day, 8:30-20:30 so I waited at my landlords drive with my phone. I tried ringing to get an estimate of the arrival time, but was told I'd have a to wait. I called again at 8pm to see what was happening, and was told that there was an issue getting the tyres and it wouldn't be happening today. They promised to call me back with more details and arrange another date. They didn't call back on Saturday night, which is fair enough, and I assumed they didn't work on Sundays because I didn't get called then either. On Monday 1st August I tried calling, but got disconnected after waiting 2 hours. I tried again, and emailed. On Tuesday 2nd I got a call that rang off before I had a chance to pick it up, it rang for 2 rings and hung up. I checked the number - it was kwik fit. I had no messages and no emails. I rang back and waited for another hour but didn't get through. My landlord was annoyed, I was annoyed, had spent hours waiting for visits and waiting on the phone while I had paid £240 for a service I hadn't gotten with poor communication throughout. I couldn't even get someone else to do the work, because I still wanted Kwik Fit for the tyre balancing service that comes with it. However, I had to move it from my landlord's driveway. August 3rd, after waiting for half an hour I got through on the phone. Fortunately I was able to cancel and was promised a refund in 3-5working days. August 16th, nine working days later I still didn't have the refund. I rang again, and a lady named Ainsely told me the order had been cancelled. I explained I didn't have the refund though. She said she'd look into it and call me back. She never called back, but I got the refund on the 17th August. Most galling of all, the goodwill gesture was taken out of my refund. So for all the expenses incurred on my part, the inconvenience, the awkward conversations with my landlord, I feel like Kwik Fit had no interest in ever doing the work I paid for, and no explanation given. If Kwik Fit are under-staffed, they need to stop accepting payment for work they can't do. Or raise the prices, hire more people and pay them more. It's supposed to be a national leader.