Hi, I'm writing this complaint to express my massive disappointment with the service I experienced today. I arrived promptly for my 12pm tyre fitting. I was initially unhappy with being told to wait 1hr to 1.5hrs for the changing of 4 tyres. I thought, ok, it's Sunday, they must be short staffed. The technician informed me my tracking was off as there was some uneven wear. I declined to take the service and felt like I was laughed at for my decision. The process of changing the tyres started over an hour later. I then decided to have the tracking completed. The technician started my car and to my annoyance revved my car unnecessarily loudly several times. This happened when moving from the tyre fitting bay to the wheel alignment bay. I told the technician to not do that in a very polite manner as the engine was cold and when the oil is cold the engine can be damaged. Another technician told me the price was £65 via card and £40 cash. I was put in a very awkward position as I knew the cash would be pocketed to keep it " off the books" no doubt. Stupidly I agreed, and withdrew £40 for a local ATM. When the alignment process started my car was revved again. To avoid confrontation I said nothing bit was very upset. The alignment was completed and was told the front alignment was fine but the rear was off slightly. I was then told to fix the rear would be an "additional charge". Having lost total faith in the service at this stage I declined. I went back to the office. When my car was being reversed out, for the third time it was revved loudly and the car wheel spun in reverse. By this stage I just wanted to leave. I told the technician at the desk checking me out the the alignment was fine despite his original advice and he said he had saved me money, only by me not paying him directly had I saved money. Had I not questioned this I would have been robbed of £40. 2.5hrs later I left. I'm beyond disappointed and disgusted either the quality if work, abuse of my car and "cash in hand" tactics I have to endure. If this isn't the channel to make an official complaint, please can you point me to the direction of where this can be made? It's just not good enough and I'm so upset by the whole customer experience. I'm inclined to never use your firm again and tell all my colleagues and friends the same. I expect a chapter and verse reply to my emailed. Mr Degreg