Dear All review reader’s. Regards To Folkestone Kwik Fit. I am writing this review for the benefit of all especially for an elderly woman who was most blatantly ripped off. This is also combined with complaint for the treatment that I received as an out side MoT contractor. I must stress I have no affiliation with Kiwk Fit nor do I intend to after the treatment and dishonest sales practice that I have seen not to mention the substandard workmanship. Some time ( Last month February 2023 ) ago, a lady came in with her Fiat 500 for a knocking noise from her front suspension on her car. Simple enough the Fiat 500 is a pretty standard car nothing complex here. At this time I was in-between Mot’s and after watching various ill trained staff miss diagnosing the fault. I had a quick look, i found the fault in less time it took the so called mechanic change his bum. The fault was a detached front lower control arm bush, Pretty common on the Fiat 500. Now this is where it gets worse, on Auto Data, E3 Technical as well as main dealer book time this job would come in at 1.2Hrs to remove and replace said part. Which should not have cost the customer no more than lets say £200.00 all in. Mr Ashley Laker the branch manager tripled the cost if not more, claiming that it would take at least five hours. During my conversation with him I said that this job is a one hour job maybe an hour and half maximum. With this he calls me a liar whilst he was bragging how he bumped up the price to hit target. At this point I walked away in disbelief. The point of the above statement is for the driver of the Fiat 500 to raise her concern and I am sure she will get a fair refund. Top Tip Ashley Don’t rip people off. Chapter Two. I was an MoT Contractor drafted in to carry out DVSA approved MoT’s On my first day I was approached by Mr Ashley Laker branch manager suggesting that I might do dodgy MoT’s. My stand point on that subject is NO I WILL NOT CARRY OUT BENT MOT’S. As I am the one who will suffer the wrath of DVSA so there fore I will only test to DVSA standards. So with this I thought I had made my point. Weeks go by and a friendly bond was made or so I thought. Now bear in mind I am only human and as such I fell ill one week ( I was very ill ) that week I had conducted sixty-seven in a forty-seven hour week. Now bare in mind that the average MoT takes approximately forty-five minuets to an hour to complete. I was run down and exhausted on top of this I live thirty miles away and had a difficult time driving to and from site. So now we are at a Friday morning I was busy setting up the MoT test equipment for the day and as such I was grumpy not rude just plain old grumpy due to being so ill I should have been at home recovering. And so someone kindly made a complaint with out knowing the full story. This I set aside as it was trivial if a person cant see a man who is clearly unwell what am I supposed to say or do. As time goes by there are two local garages that use Kwik fit Folkestone for trade MoT. Now DVSA have strict standards how ever these two garages don’t seem to grasp this fact. As such were persistent in bringing cars that were not fit for testing and when refused they would get verbally aggressive. As my test standards were now apparent by way of I only test to DVSA standard. This approach had eroded the rapport I had on the Kwik Fit site. Que complaint number two, now this is strange. When I have conducted an MoT and processed the VT20 or VT30 this is left with the sales department. As such I get the next car in and processed for testing. I then find that a customer if any complained that I did not explain the advisories on the test certificate. Bare in mind that time is precious, how ever that being said if I was approached I would have explained the test result when time allowed. As a general rule I do not engage with customers pre or post test I leave that to sales department unless there is a genuine concern. Now complaint number three. This one I believe to be a made up complaint between ( Branch manager ) Mr Ashley Laker and his trade garage friend. As I must have been asleep for this one. It is alleged that I called a customer a C**T. Really Ashley where did I find the time for that. I don’t speak with customers on point unless there is a genuine concern relating to the MoT. I believe that you concocted these allegations in retaliation to my refusal to carry out bent MoT’s and as such this was hurting your pocket for the extra cash you are not getting in your back pocket. As the saying goes I hear nothing but I see everything. And yes I will be posting this to your head office as well as many other review sites as I can possibly find. And inform DVSA that they take special interest.