Tonbridge - I waited for a part ( a pipe ) to be delivered to finish a previous job, waited a few weeks, called a few times and was always told I would be called back to say whether they had it in or not but never was. I then booked an MOT, called them the day before asking about the part again and was told to bring the car down so they could replace ready for the MOT the next day. They had my car the whole afternoon and only 3 hours after collecting ( only about 30 mins of driving in total though ) I suddenly had white smoke from my bonnet & exhaust, a grinding noise, dash warning lights & my car started slowing down. RAC guy noticed that my radiator hose had been placed back but not actually clipped on, after bumps in the road and the right amount of pressure was built up it pushed the pipe out of place causing all my coolant to pour out. We left it at Kwik Fit and I went down the next morning with the RAC report to show them. Basically my head gasket was blown along with other stuff and was apparently going to cost over £1,500 to fix. Management never admitted fault in actual words however they did fork out quite a bit for me to have a courtesy car ( which was one of the two only decent parts of this stress ) for a month... it took a whole month for this case to be with the ops manager and he hadn't even made a simple decision whether to fix or buy my car which is ridiculous. The second decent thing being the centre manager seems like a alright guy and he took the case on himself in the end and I got an answer in two days. At the end of all this even though the garage is at fault ( and I had one of the mechanics on the phone actually say "oh yeah, the car we blew up" so there we go..) they ended up buying my car from me but even though what happened wasn't my fault, I still made a loss of money, the whole month was stressful but especially trying to find a new car quickly and after only having the previous one 6 months. Overall awful communication throughout, clearly don't pay proper close attention to their work and don't like to sort things out quickly or efficiently. I would just go somewhere else if I were you.