We bought a new tyre from a Kwik-Fit depot in September 2023. On May Bank Holiday (2024) the tyre went frlat when we were more than 100 miles from home. We visited the nearest Kwik-Fit depot. The staff were extremely helpful and set about removing the space saver wheel and fitting a new tyre to replace the one that was flat. They informed me that the reason it lost pressure was that if had been damaged during fitting. Not only did they replace it (they did charge me for the new tyre), but they wrapped up the old tyre and strapped it into the back seat, telling me to take it back to the depot that originally fitted it.
The following morning, I took the tyre to the original depot. The manager immediately agreed that the tyre must have been damaged during fitting and immediately refunded the cost of the replacement tyre in cash, with no quibbles. I cannot praise the staff at both depots too highly. I will certainly continue to use Kwick-Fit, as I have done for many years. In the past I have tried other tyre companies, but always returned to Kwick-Fit because of their quality of service.
6 months ago
Kwik-Fit has a
3.0
average rating
from
644
reviews
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