Took my car in to Kwik Fit Wigston for a service and while there asked if they could investigate the left indicator which was ‘ticking’ rapidly to let me know there was a problem – left rear indicator was not lighting up. Told them I had tested the bulb and it was fine, but it seemed to be a connection or electrical problem that was stopping it from lighting up. They said they would investigate. They didn’t. When I collected the car later I was assured everything was fine and the service schedule had ‘exterior lights and lamps’ marked as green. I was led to believe the problem with the indicator had been a very quick and minor fix that had been sorted out as part of the service. Drove home and the left indicator was still ‘ticking’ faster and the rear one was still not lighting up. So the technician either didn’t check the operation of the indicators properly, didn’t check at all, or, to put it bluntly, lied. I wish I had turned around and taken the car straight back but I wasn’t feeling very well and didn’t like the thought of trying to confront several male staff members on my own. I made a formal complaint and received a rather patronising email from the area manager saying “if there was an issue at the time of service we would have happily rectified this at the time for you” – so the indicator magically started working during the service, did it, despite not working for two days before and still not working immediately after?! Not a chance. How was this issue missed – or ignored – when I had specifically asked for it to be looked into? Kwik Fit did at least send me a cheque for the costs of petrol for a family member’s car and bus travel which I had to use while waiting for my car to be fixed at an independent garage, but this was sent “without any acceptance of liability.” Not once has anyone offered an apology, provided an explanation, or answered my questions, despite my sending numerous further emails. Since Kwik Fit now appears to be ignoring me, I will be sharing this experience on all the review sites I can find. I no longer have faith in Kwik Fit and will never use them again.