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Graham Davies
Arranged for my car to have an Aircon refill. They said there was a problem and they could not do it. I paid by PayPal so asked if they could do an oil and filter change for me. They offers to carry out a full service for £200. I was taking the car to France so agreed. The usual "upsale" happened and two tyres were fitted and the total came to circa £500. I drove the car from the garage and the oil light came on. I returned to the garage and they told me they never fill the oil up to the top as it's a diesel.? The man checked the oil level and it was well below the dipstick mark. He filled it up and said that it was now fine and wished me a safe drive to France. I made it as far as the M25 where the engine was making loud banging noises and the oil light came on. Limped to the Kwik Fit at Waltham. They were great. Did an oil change and told me not to drive it anymore as the engine was pretty much wrecked. They spoke to the Kwik Fit garage in Glossop where the service was done and asked the man if the oil light came on. The Glossop man said "yes, but I topped up the oil and it was ok". It was not Ok. £3000 pounds worth of damage was done to the engine because of lack of oil pressure. Kwik Fit say it's my fault for not having regular oil changes. I have the full service history even though they put the Glossop garage stamp on top of the last service stamp.???. Case is now with the Financial Ombudsman. In my opinion. A BUNCH OF COMPLETE COWBOYS. After weeks of not answering my complaints we are going to court. Go anywhere but Kwik Fit. Supply of Goods or Services Act. Reasonable care or Skill. A joke.
5 years ago
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Kwik-Fit has a 3.0 average rating from 645 reviews

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