This is the first time i have used kwik fit. I had a mobile appointment for 6 March at 1200 - 1730. It came to 1730 and I had not heard from anyone, i called to find out that the fitter was not coming till 18.30, quite annoyed as I had been waiting. The fitter did not come until 2030 he called before coming and informed me that he would not be able to balance my tyres. I stated I did not want the tyres fitted so late as I would not be able to check the work after it was done, the appointment was rearranged to 7 March at 0830. The fitter arrived at 9 and still was unable to balance my tyres, he said did 'they' not tell you about this, no one told me about this nor did i receive a pre call to inform me when the fitter was coming. I spoke to despatch who said that I can have the tyres fitted and someone would come to me on Monday to balance the tyres. The fitter then informed he could not complete the job as he could not put the rear tyres on the alloys. I spoke to the despatch team again who said there was nothing they could do! I then suggested taking it into the branch to have them fitted and they said they would speak to the branch and call me back, which they did not (why was it down to me to suggest such a simple solution). I called back in to ask what was happening and they said they will leave the tyres with me to take to the branch which i was frustrated to hear and said no! I came to the branch at 1200 and left ar around 4pm. All in all this process wasted two days worth of my time and ultimately my weekend! I spent a lot of time on the phone back and forth with the despatch team and trying to call the non-existent customer care team. I did not understand how this process became so complicated and how they can expect to manage customer expectations if they cannot even call to let me know that they are running late. I waited at home for the fitter from 1200 till 2030 on friday and then from 0830 to 1100 on saturday this is totally unacceptable. I had spent £560 on tyres which is a substantial amount of money in this fee I expected a professional and courteous service which I have not received to say the least. The complaints team responded to my complaint once and after speaking to me once at time where I was busy, they never came back to me. I have contacted them numerous times and they have never responded. I wish i could give zero stars