disappointed disgusted and devastated is an understatement AVOID !!! We purchased a summerhouse at a cost of over £900 it has been built for 2 weeks the rain water is penetrating the wall and we could not find the source, we have laid ply onto the tongue and groove flooring ready for my flooring to be laid we have also bought cladding for the interior walls but would be stupid to put it up with this ongoing problem my husband put guttering on the back to lead the water away from the walls hoping it would help but it still happened I tried online chat 3 times on their website requesting a UK phone number rather than be put through to what I believe is the Philippines to try and resolve our problem, The customer service assistants were of no help whatsoever one a girl called Kay asked for my number which I gave her on the understanding that the call I was getting would definitely be from the UK she confirmed this but then came back with "they are all busy with calls" I told her I was happy to wait she ended the chat just like that same thing happened again with a young man chat ended abruptly Appalling customer service I tried to leave negative feedback through an email they sent us asking for it but was diverted and could not continue today I found them on facebook and put a negative post on and got a reply asking me to send them a direct message with my order number which I did I got a message saying someone would ring me within 1 day I again asked would this be from the UK a foreign man called me late afternoon and said I had to contact them through a link on my account explaining which I did I have since been told I will get a reply within 48 hours We have today discovered how the rain is getting in you can actually see daylight through one of the panels between the tongue and groove slats proving that this fault was very obviously caused in their factory where these section panels are manufactured my husband is now talking about putting sealer between each slat and felting the back wall of the summerhouse (more bloody expense) then putting the cladding on the inside its been a nightmare this is something I have looked forward to for months being seriously ill with a terminal illness I have been housebound since 2009 we moved to the bungalow in November it has a good sized garden so I decided to revamp it with decking a summerhouse and new garden furniture which has cost over £3000 and rising so I can at last get out and enjoy the fresh air and spend quality time with my family making memories (camera at the ready) unfortunately my dream has not turned into reality and to say I am devastated is an understatement I don't know where to go from here I certainly would not recommend this company to anyone UPDATE: I was contacted by email (again) and told to forward photo's of the gaps which I did several gaps and several pics they have replied tonight and told us to fill the gaps with silicone (WHY THE HELL SHOULD WE ITS A MANUFACTURING FAULT) Honestly these people are unbelievable I WILL NOT LET THIS GO!