I have been a loyal customer of L'intervalle for many years, investing thousands of $$ in their products. However, my experience over the years has been disappointing. The quality of their products is highly inconsistent, with shoes often falling apart after minimal use or even breaking upon first wear. Despite these issues, I continued to support the brand because I loved their styles. Unfortunately, a recent incident has led me to reconsider my loyalty. I placed an order over a month and a half ago and it has yet to be fully fulfilled. Despite contacting their customer service for an explanation, I received little information/reason for the delay. At this point, it is evident that I won't be receiving the full order and I'll have to take the initiative to cancel it and request a refund since the company failed to provide me with further updates regarding this order. After several interactions with customer service, it has become clear that this company does not prioritize customer satisfaction. Lastly, their return policy is subpar and unforgiving. As a longtime customer of L'intervalle, I am deeply disappointed by their lack of accountability and poor service. I will not be shopping here again.