I have been a loyal customer to L’intervalle for several years and unfortunately, their customer support was a complete let down with a technical issue with their shoe. After walking for about 15 minutes, the insole lifts under my toes on both sides. They offered to get them repaired but with several weeks of wait time. When we purchase brand new shoes, they’re to wear now, not several weeks later. I offered to get them repaired myself and they refused. After several exchanges via email and 2 visits to their store, they finally made an exception to exchange the shoes for another model. I wanted a refund but they forced an exchange. I will never purchase from them again. This was a stressful situation that took a lot of my time for a manufacturing problem from their end.