I write the below email and no response. I called their customer service number but no response. When they sent their product overseas, they don't inspect. I received my product which look like used product and very poor quality of stitching. Dear Laam Customer Service, I am writing to request a return and full refund for a recently purchased dress (order number: #: 1110253). Unfortunately, upon receiving the dress, I discovered it was damaged. The stitching quality is poor, and decorative motis are falling off or missing in several places. It is concerning that the product was not inspected before being shipped. Some pictures of the cloths are attached as well. i need to take at least 20 pictures to show the full condition of the dress. Its not ironed and also looks like a used product. Given the Australian Consumer Law, I believe I am entitled to a full refund, including any shipping costs incurred. I have attempted to contact you regarding this issue through several channels, including phone calls and WhatsApp messages, but have not received a response. Therefore, I am formally requesting a return shipment label and a full refund for the dress, including shipping costs. For your reference, I have attached screenshots of the dress's condition, as well as documentation of my attempts to contact you. Thank you for your time and attention to this matter. I look forward to your prompt response and resolution. Sincerely, XXXXX