Eagerly ordered outfits, patiently waited for delivery. Get email saying package delivered. Rushed to check porch, nothing. Checked mail box - nothing. Checked neighbours - nothing. Contacted Laam - they apologized and offered to re-send outfits with no additional charges to me and express delivery . I agreed as I wanted the outfits. Again I wait patiently constantly checking shipping information. Finally get email - delivered. Again check porch - nothing. Check mail box - nothing. Check again with neighbours - nothing!! Contact Laam - they apologize and claim courier company have difficulty in delivering to my address. I live in major city, of a main road. I asked for full refund - they offered me 70% of what I paid. I argued and demanded 100% - eventually they agreed but i have to wait up to 4 weeks for refund ! Will update accordingly when time is up - though doubtful I will receive any money back