paid USD 126.02 on March 11th and anticipated delivery the next week. Instead, my London-bound order was sent to Leeds, about 300 miles north. Despite numerous attempts to contact them via WhatsApp, email, Facebook, and Instagram, I received no response until finally someone named Ishba replied: “Sorry for the inconvenience you have faced. We have raised your concern to the relevant courier company. We will update you as soon as we get updated” This is unacceptable. Eid is in just 10 days, and the problems with my order have ruined the rest of my Ramadan and caused me a lot of stress. Sending my items to the wrong city is a major error. Regardless of whether it was the carrier or an incorrect address label on your end, it needs to be resolved. I expect either a full refund or a replacement sent immediately to arrive before Eid