Placed a bet online 17/18th/06/24 on M Homa boosted from 45/1 to 50/1 Travellers golf USA and S Beirstow 40/1 boosted to 45/1 klm dutch open golf, tournaments beginning on 20/05/24. €20 ew on each golfer and €16 ew double, €96 euro total, then I discovered that Beirstow was a non player/runner, I checked online but there wasn't any option there to put in a replacement golfer for the non/ player, nor did a refund appear on my account. So I rang the ladbrokes online section in the UK, to be informed that I could not put in another golfer to replace the non runner in my bet, now bear in mind this is Tuesday and the tournament doesn't start till Thursday, then I was informed my bets containing Beirstow would be voided but no refund issued until the tournament ends, then I enquired as regards to the double if Homa wins and Bairstow is a non player, they said the bet is void? How can that be if I have a winner and a non runner/player surely that has to be settled as a single winner, as they have point blankly refused to refund/credit my account for the non player S Beirstow, I then requested to speak to a manager, and this guy called Charles spoke with me, in my honest humble opinion his knowledge of betting rules/regulations were like the proverbial DONKEY,first off he declined to give his full name and title, he said I could not be refunded on the Bairstow portion of the bet until both tournaments finished, but they were in my opinion holding my money under false pretences as Bairstow wasn't playing so I should have been refunded on my €20 ew on Bairstow plus the €16ew double on Homa and Bairstow that Ladbrokes say is void because of a non player?? Surely if one part of a double is a winner and the other is a non runner, then you get paid out as a single? Anyway they are holding on to my money until the tournaments finish next Sunday night, can they legally do this? If my player is a non starter, then surely I must be credited at once on my single bet, and how can they deem my double bet void if Homa wins and Bairstow is a non runner? I have no chance of winning from the outset and yet the hold on to my cash? To me it's taking money under false pretences/fraud So beware of Ladbrokes because its my full intention to see this through to the bitter end.