Ordered the ladder on the Thursday and was told it would be delivered the next day. It eventually arrived on the Monday. One of the ladder base plastic connections was missing. Carly apologised and said she would sent it out, and as a good will gesture, she would send out an accessory (working platform), (still not received three days later), I had an email to say that the missing plastic connection was for transport only and that the stabiliser bar should be fitted. I pointed out that space is not always available for the stabiliser bar and noted that on the list of accessories, were two rubber mats , no stabiliser bar on photograph. Email back stating that for the rubber mats, the top ladder section should be used. Very misleading!! Also, the photo on the accessories list was in fact a different ladder to the one listed! Also misleading. I then sent off a copy of ladder regulations stating that in circumstances when a stabiliser bar can not be used, that other methods of steadying the ladder (including foot fall). They replied that the stabiliser bar should be fitted. If I had known this, I would not have bought it. Carla was very good, but I think that the catalogue is not clear, and they have not clearly answered my queries regarding regulations