I went on their website to order a ladder on 20/10/2020, online system did not work, I then contacted on their phone, spoke with a staff, provided him bank details, he helped me put an order. I was told my ladder will arrive by 25/10. It did not arrive nor received any notification in my email. Then I tried to contact them via email. Response received saying that they can not see anything about my order in their system. Then checked my bank details and found that money from my bank account has been deducted but I have not received my ladder yet. When I called them on their hot line there is a long wait and no answer by any staff. Don't know what I suppose to do now.