I love this shop, I always visit if I am in a town that has one, the staff are always brilliant, sadly the call centre and online ordering is poor. I brought the deluxe airer at £169, after 4/5 days of no delivery information I called them, was told the tracking number, they didn’t know why I had received it, tracking was poor and didn’t give me any confirmation. Then the next day I received delivery details. My order will be delivered between 10 and 12, I got this at 11am. The package arrived open and without instructions. Later the cover arrived. A few days later I received my points card. The next day I received another card for my address with someone else’s name on it. Just too much of a coincidence so I called them, I got a very snotty Lakeland rep who was rude and unhelpful. I’ll think twice before ordering online. It’s a shame as it’s changed my view of Lakeland.