1, Go to website where it says “read more here” regarding Queen’s Award, click it. It says they can use “the Queen’s Award Emblem in advertising, marketing & on packaging for a period of five years as a symbol of their quality & success” They got it in April 2015, we now Oct 2022, it expired 2.5 years ago, still on every page & on a flag outside the office. Award website also say its expired & they not allowed to use it. 2, Go to about us page they say "outstanding feedback left on various independent review sites” “Don't take our word for it, have a look yourself" I did, they say google is 4.5 out 5, google say 2.5 out 5 & reviews in names of staff e.g Joseph Thomas review, same name as manager & it has a picture which looks like him, not accusing, just saying. They say reviewcenter 95% good, reviewcenter say since 2016 only 8 review, 7 ofg them bad, Amazon they say 95% good, Amazon say 3.2 from 5 & only 57% good in last year. Review io 2.6 from 5. Trustpilot they say 9.1 out 10 Trustpilot say 4.5 from 5 & that don’t match other sites review stats, Trustpilot has warning saying poss compromised & bias reviews, just saying! 3, In “about us” it says they have 50,000 items, here they 80.000 product lines, Queen Award page it says 100,000. About us & award pages say they resellers, therefore have no stock, they sell other company's stock. I have confirmed they are resellers & no stock, Queens award website rues excludes resellers from applying. 4, Go 2 Terms & Conditions via link bottom any page & see “Internet Archive Wayback Machine” (google it) its been archiving T&C’s since 2014, year B4 award! T&C’s say u ae required 2 save a copy, its been set up so u & google can’t. Consumer Contract Relations Delivery of Key Info & Electronic Commerce Regulations say they must give T&C’s & other info e.g. info about returns & form u can use, In durable format after sale, AKA finalize deal. Email is fine. If they dont contract is illegal/unenforceable. U get a min 1 year + 14 day 2 return, @ LambdaTek cost, for full refund. Up to 6 years to make claim for full/part refund, wayback machine will help. LambdaTek have burden of proof information given, didn't give me any info & reviews here/elsewhere of people having problems with returns, when info & a return form must be provide so I assume they didn't get info either. 5, Can’t list every issue with T&C's, laws u need 2 look at are Consumer Contract Relations & Consumer Rights Act or phone the citizens advice, they will explain everything (I worked for them). 6 Complaint’s Policy found in T&C’s “images” section says “These terms of sale & the supply of the goods will be subject to English law & the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland” Court Pre-Action Conduct Practice Directions rules controls what happens/when B4 court. E.G. Paragraph 3 “try to settle the issues without proceedings”, “consider a form of Alternative Dispute Resolution (ADR)”, “reduce the costs of resolving”. Complaints procedure violates all three, forces u into expensive, stressful, time consuming court action! Paragraph 11 says “the parties may be required by the court to provide evidence that ADR has been considered. A party’s silence in response to an invitation to participate or a refusal to participate in ADR might be considered unreasonable by the court & could lead to the court ordering that party to pay additional court costs”. They ruled out ADR in 2014 (see archives), case law u can use for costs is Garritt-Critchley v Ronnan [2014]. Try anyway, courts expect it, only once, court expects no more. Send a letter of complaint via recorded post (not via email or phone). State issues & give evidence. State rules & expected outcome. Give reasonable time to reply, 14 days. Ask them to nominate ADR scheme if u not happy with reply. If they refuse to comply, as per 8 year old complaint policy, don’t waste more time, make a claim, tell courts why u had no choice, ask for costs win or lose. C.A.B give advice help make claim & report to Trading Standards. Note, Lambdatek, I can back up everything I say with independent evidence, screenshots etc & u know it. U cant flag reviews coz u don't them, if u don't like review like this, don’t give people reason to post them!