They supplied me with a faulty Gigabyte 6650 XT graphics card and they off the bat claimed it was not a fault, then I gave photographic evidence it was as both windows and AMD firmware claimed the card was indeed faulty. They then went on this tirade of threats informing me that if I gave them any negative reviews they were going to defend themselves even though it was them that was telling the porkies, then it took them 7 days to refund me. It's true, there's only a 1% industry return rate by faulty goods, but if they are selling 1000s of graphics cards a month that's at least 10-30 that will have a fault! They also never repaid the postage back to me £10.31 They claimed the reason it took a week to refund was that it's on a first come, first served basis, and they were a week behind, that's a lot of returns more than 1%. Then they told PayPal it was an unwanted item rather than a faulty item, I suspect they do this with all faulty returns to hide how many are returned as faulty goods and not alert payment providers they are selling large faulty components, which maybe considered by some as fraudulent behaviour. It is also detrimental to the customer if there are other such disputes with other suppliers, going forward! They seem to want to ignore customers concerns more than protecting their bad name on Trustpilot on the 1-star reviews section, who are all basically saying the same thing as detailed above. All in all very strange behaviour and I never asked for a refund I had actually asked for a replacement device, they then deleted my account without informing me and told me a refund was the only option and yes I am a system builder and yes it was a faulty device, they even failed in their own terms and conditions, they claim they test the goods themselves, but after only several days of ownership wanted to slope off the customers consumers rights by sending the goods back to Gigabyte, the question remains if they can do this for just a £294 order what would they be like if a much larger order was in the same situation would you trust them? Any company can only be truly judged on the return/replacement/refund process, and lambda-Tek was not very good at it.