DIscovered via Manufacturer that Lambdatek were selling an item that wasn't apparently intended for retail, just for supply to PC system manufacturers. I did this after exhaustive investigation and even learned and tried solutions from others, experiencing the same thing, in the public domain. Manufacturer authorised return, Lambdatek said they couldn't get confirmation. Lambdatek apprear unwilling to even acknowledge the SSD drive was unfit for sale but have removed item from sale I believe, as a direct result of my complaint. They're unwilling to advance-replace the item, which is a reasonable ask since they supplied bad goods. This is normal for computer memory to be swapped in advance, I've had it myself. I've offered three different solutions but they appear to have declined all three for various reasons. I've sent a formal request for a response (LBA), and counting down the days before I have to take civil court action to recover my outlay after they refuse to help me minimise my loss. Throughout the communication, I've been unable to get the name of the person who's dealing with the problem. I think it's one specific Director of the company, (from Companies House) but I can't be sure. So, also a faceless corporation. Very odd My ask is simple, but they're refusing to help me in a way that minimises my suffering though their failure to sell an item fit for retail; refusing to acknowledge there was a problem with the item by word but deeds suggesting otherwise. I'll edit this post if the situation changes. UPDATE: 28 March 2017 They're apparently unwilling to acknowledge the item they sold wasn't fit for purpose and that they are therefore liable for refund for reasons stated . They want to apparently check it and delay the refund as much as it would appear possible. Unless something changes, they'll be receiving a County Court Summons. My viewpoint, customer service isn't important and box-shifting is the sole purpose of their outfit. My experience is that I won't buy from them if expecting anything to go wrong and needing to go back. UPDATE: 13 April 2017 They still refuse to give any acknowledgement that this problem exists. The national media are now made aware of this. This compamy is beyond my contempt.