I had bought a mattress from Land of Beds in the beginning of 2019 for my mother and she had gone through a back surgery some time ago. I have bought this after doing all the research work about a nice comfortable mattress but my mistake was not checking reviews about Land of Beds as the way they initially deal with their customers is very nice and polite but just after passing one year by the beginning of 2020 the mattress start giving very bad pain and discomfort. And when I tried to contact their customer services they said I need to send photos of base of bed and mattress along with a form which I need to fill, and they will update me after asking assistance from the mattress manufacturer. After I sent all of these things when I call them, one of the female advisor said in photos its looking absolutely fine so the mattress's manufacturer has refused to give any exchange or refund and after that they did not reply any of my emails despite of saying they will email me or call me back but they have never returned my calls or replied to any of my emails even they have said they are not receiving my emails anymore. And they keep refusing to accept any liability of exchanging the mattress even my mattress was under 5 years warranty. Then they asked me to book an appointment for an expert to check my mattress after paying £66 and if their advisor could not find any fault in mattress then they will not return £66 fee back. I have clearly mentioned to the female advisor that your expert needs to sleep on the mattress rather than just inspecting it otherwise he cant find any fault in it because it's the matter of feeling it not just looking at it. In a nutshell a horrible experience with this fraud and crafty Land of Beds. I will never recommend this company to anyone. We ended up sleeping on a faulty and shabby mattress.