Terrible.......I took delivery of a bed and the mattress was soaking wet through.... telephoned customer service who seemed well versed in dealing with complaints (clearly they get a lot of complaints) Told them the situation and after a few days got a reply saying that I could buy a more expensive mattress or wait for over six weeks to get the same one. Asked for a refund as didn’t want to wait any longer or spend any more money with a company so incompetent and we had already waited two months for the bed. Got nowhere just fobbed off with excuses for days. During one conversation I was told it was normal for a mattress to bet wet through and it was only “FIRE RETARDANT” they told me it was perfectly safe if my daughter slept on it in a well ventilated room until it dried out. Over two weeks later I am still trying to get a refund via PayPal now they expect me to return the mattress myself or no refund....don’t buy from land of beds unless you are willing to go through unnecessary stress and loss of money I’ve had to buy another bed so it’s cost me double and I still don’t know if I will ever get a refund.