Chose and ordered after speaking to a very helpful member of staff. I told him what we required and the specific reason we needed a new mattress. He made a few recommendations at different price ranges but was at no point pushy. Mattress we decided to buy was the Reylon Stratus Dunlopillo. I was advised on approximately how long delivery would be, which turned out to very accurate. I was contacted a few days before and on the day of delivery to ensure someone would be in. 2 delivery drivers brought it in, unpacked it and put in position, they even removed the packaging. The mattress itself is excellent! No waking up with back pain and can honestly say we now have the best nights sleep in years. Would definitely recommend and will only use this company in future.