Excellent service when buying, But beware; If product is faulty (even if it is quite obvious that there is a fault) then they will wish to send what they call an 'independent' technician to assess the product. The issue is, that this technician is seemingly not as 'independent' as Land of Beds wish to claim. Obviously, being hired privately by Land of Beds, the technician is well aware, that should he/she make to many decisions in the favour of customer's claim, then Land of Beds may in the future decide to use a different technician. After the technician's visit (I have not yet been given the day/time of visit) I hope to update this review.