I am writing to let you know my experience regarding a recent purchase from "Land of Beds" for a brand new Tempur Super King size bed. After the bed was delivered (It has been delay after delay). We received the bed with 2 very important parts of the bed faulty. The problem was not minor but was a big mismatch that wouldn't allow to set up the bed correctly, headboard not made to the correct size to match both side panels and one of 2 foot panel screws was completely damaged! They do not have parts available ex-stock for replacement and need to wait for another 5-7 weeks until they produce those. We have asked "Land of Beds" at least to take the responsibility and deliver the replacements inside the bedroom but they refused and said that they can only deliver at the front door and cannot offer further service. I explained that we have paid an extra of £290.00 to move in the bed into our bedroom through the window and we would like them to take responsibility and deliver/collect replacement/faulty parts from our bedroom but this request was rejected. Note that we didn't ask for, or offered any kind of compensation we only asked Land of Beds to take the responsibility and rectify the issue that one bed is still incomplete! Land of Beds, I am dissatisfied with the service that you have provided at this time and I find this unacceptable, I didn't buy a used bed but a brand new one!