DO NOT USE THIS COMPANY - they are not a member of the Furniture Ombudsman and when things go wrong it is VERY difficult to resolve the matter. Even Relyon are dreadful - IF you are daft enough to order REMEMBER you have to return within 14 days otherwise you have no chance. We have lost £1200 on two mattresses and as Senior Citizens this is a lot for us. We were told mattresses have an 11 week bedding in period so it makes a laughing stock of returns within 14 days!! Also don't forget Charge back if you paid with Visa debit/credit. 2600 springs have collapsed and we are light weights. Nicola the customer Service Manager must not be able to sleep at night and having read other reviews feel sure she must have a very hard skin!