I have never had such bad service, I ordered my bed with them over a month ago and it was delivered incomplete and my old bed removed. As such I have been stuck sleeping on the floor for almost a week with the boxes sitting in my hallway blocking my disabled childs power chair from exiting the property. I have relayed this over roughly 8 phone calls with them and this has done nothing to hurry the delivery of my bed along. I also have had to contact 2 manufactorers and 3 deliverey compnies myself as nothing was getting done waiting for landof beds to do it. I have been told on multiple occasions that I would receive details regarding this delivery such as delivery slots, date as well as talking to someone about my complaint but I never hear back and have to phone them again. I am dreading trying to get a refund.