WARNING of faulty returns policy WARNING check the reviews on faulty goods dont rely on the review scores.  This is the worst retail experience we have ever had. Faulty mattress delivered within 2 weeks despite an advertised lead time of 42 days. Customer Service refused to acknowledge fault and abide by their returns policy despite it being reported the very same day it was delivered. We were told to wait 12 weeks for settling issues but the mattress was faulty and not settling issues. After weeks of debate they only agreed to replace the faulty mattress after we wrote to the Managing Director. The replacement mattress (which we understood are supposed to be made to order) appeared in their store after less than 3 weeks but had a dirty mark on it so they tried to persuade us to still have it with a small reduction. It was only when we refused another faulty mattress as a replacement that they agreed to refund us. So its two months later and we have finally received the refund. What an awful experience. We will never buy from Land of Beds again. We should have read their reviews before purchasing. The average score look pretty good but when you look at the detail many poor reviews give specific information but on the other hand many excellent scores not much detail so if the product is good happy days but if any fault at all then good luck!