1 star: Bad Updated 2 days ago Faulty product and dreadfully shocking poor after sales service. Avoid avoid avoid. PLEASE PLEASE READ THIS BEFORE YOU HAVE ANYTHING TO DO WITH Land of Beds. I purchased a Hypnos mattress from Land of Beds for nearly a thousand pounds. I ordered a firm mattress because I have always had firm mattress’s. After sleeping on it for a short period it became evident it was medium tension. I contacted Land of Beds customer services and requested an exchange or refund. No chance. They spent a great deal of time worming out of it. In the end they said it was the fault of the bed frame. Slats had to be no more than 7cm apart. Mine was 10cm. So the bed frame was at fault by 3cm.....! Quite unbelievable evasion of responsibilities. It’s fair to say I won’t be purchasing anything from Land of Beds in the future. Product was clearly faulty, customer services would come up with any old excuse not to exchange or offer a refund, not even a partial one. Completely unhelpful. Avoid LoB. I did get in touch with Land of Beds as requested and spoke to customer services I was assured she would take matters further by speaking to management in an effort to resolve the issue. It's been over a week and still no contact from them. So, it's become quite evident I've paid £997 for a faulty mattress and there is absolutely nothing I can do about it. Land of beds pay lip service to after sales matters. My recommendation after a very expensive and bad experience is to avoid this company. The reader will see Land of Beds have reported my review. They clearly don't appreciate fair and accurate criticism. This underlines my point about shabby after sales service. Shockingly poor. I make no apology for this harsh but accurate review. I have contacted Land of Beds as they requested, but they have not called me back. They have refused to enter into dialogue and deal with my complaint. Once they have been paid they don't want to know.