I purchased a mattress end of last year. Nearly £800. The old saying “ you get what you pay for “ unfortunately not in this case. After a month we were in agony. Phoned land of beds to complain. I was told give it time. It’s like a new pair of shoes, it has to wear in. After a few more weeks we were not sleeping. The mattress was terrible. Phoned land of beds again, An engineer was sent to look at, it was faulty. Beginning of the year, phoned again. Please could i have a refund ? Oh no we don’t do refunds, you have to have another mattress. I don’t want another mattress from you. I don’t want to be in this situation again, not sleeping, in agony. I have been prescribed painkillers. So after weeks of sleeping in a chair & husband on the settee we managed to save enough to buy another mattress from another store. We are working people & need to sleep. The new mattress from Land of beds was ordered beginning of January. It is now March.We have not received the unwanted mattress yet. We are still out of pocket. We had to pay out again. I hope to be refunded the difference when the Hypnos mattress arrives & the faulty one is taken away. I don’t know what i am going to do with this expensive mattress i don’t want. Sadly i can’t do anything about it. I don’t know who to speak to or who can help me. The whole situation has been awful. I am really unhappy. I do not recommend Land of beds to anyone. I wouldn’t like anyone else in my situation. I will be pleased when the faulty Hypnos mattress has gone from my living room. It’s been standing there for weeks. Customer service are useless. Rude. Don’t care attitude. One lady was ok her name was Wendy. There was nothing she could do to help though. Avoid this company at all costs.